Senior Customer Experience & Support Specialist

Recruitify_HR; Cebu City; In loco; PHP 200.000 - 320.000; Tempo pieno

Descrizione del lavoro

Recruitify_HR in Cebu City, Philippines is seeking a customer service professional to support customers with accurate information and timely resolutions.

You will respond to inquiries, handle complaints, and maintain high customer satisfaction while assisting with scheduling and managing customer accounts. The role requires excellent English, empathy, and strong multitasking in a fast-paced office environment.

Competenze

• Bachelor’s degree in a relevant field.
• 3–5 years of experience.
• Proficiency in English and strong customer service skills.
• Excellent communication and attention to detail.

Mansioni

• Respond to customer inquiries with accurate information.
• Handle complaints and resolve issues effectively.
• Maintain high customer satisfaction through quality service.
• Assist with scheduling appointments and managing customer accounts.
• Collaborate with team to enhance service delivery.

Conoscenze

English proficiency

Customer service skills

Problem-solving

Scheduling skills

Formazione

Bachelor’s degree

Descrizione del lavoro

Recruitify_HR in Cebu City, Philippines is seeking a customer service professional to support customers with accurate information and timely resolutions.

You will respond to inquiries, handle complaints, and maintain high customer satisfaction while assisting with scheduling and managing customer accounts. The role requires excellent English, empathy, and strong multitasking in a fast-paced office environment.