Senior Customer Support Specialist

Recruitify_HR; Cebu City; Sur place; PHP 335 000 - 469 000; Plein temps

Résumé du poste

Recruitify_HR in Cebu City is seeking a dedicated customer service professional to handle inquiries via phone, email, or chat, and to provide effective troubleshooting and product guidance.

The role requires 3-5 years in customer service, strong communication and interpersonal skills, empathy, and a patient, customer-oriented approach. Organizational skills and attention to detail are valued traits.

Qualifications

• Diploma in a relevant field or equivalent experience.
• 3-5 years in customer service roles.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations and resolve conflicts.
• Empathetic, patient, and customer-oriented.
• Good organizational skills and attention to detail.

Responsabilités

• Respond to customer inquiries via phone, email, or chat in a professional manner.
• Assist customers in troubleshooting issues and providing solutions.
• Maintain a thorough understanding of the company's products and services.
• Document customer interactions and feedback for quality assessment and improvement.
• Collaborate with team members to enhance customer satisfaction and service delivery.

Connaissances

Strong communication

Interpersonal skills

Conflict resolution

Empathy

Patience

Customer-oriented

Formation

Diploma in a relevant field or equivalent experience

Description du poste

Recruitify_HR in Cebu City is seeking a dedicated customer service professional to handle inquiries via phone, email, or chat, and to provide effective troubleshooting and product guidance.

The role requires 3-5 years in customer service, strong communication and interpersonal skills, empathy, and a patient, customer-oriented approach. Organizational skills and attention to detail are valued traits.