Customer Service Pro: Multi-Channel Support, 25K-40K

Recruitify_HR; Cebu City; On-site; PHP 268,000 - 424,000; Full time

Job summary

Recruitify_HR is seeking a Customer Service Representative in Cebu City to deliver exceptional service across phone, email, and chat channels. You will resolve inquiries, maintain records, and collaborate with teammates to improve satisfaction and outcomes.

The role emphasizes professionalism, multitasking, and ongoing training to enhance communication and problem-solving skills in a fast-paced environment.

Qualifications

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3–5 years of experience in customer service or related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Problem-solving skills and ability to work under pressure.
• Qualities and Traits: Customer-focused attitude with a positive demeanor.
• Responsibilities and Duties: Ability to handle multiple tasks simultaneously and manage time effectively.

Responsibilities

• Provide exceptional customer service through various channels including phone, email, and chat.
• Resolve customer inquiries and issues efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in ongoing training and development to enhance skills and knowledge.

Skills

Communication skills

Interpersonal skills

Problem-solving

Ability to work under pressure

Education

Bachelor’s degree in a relevant field

Job description

Recruitify_HR is seeking a Customer Service Representative in Cebu City to deliver exceptional service across phone, email, and chat channels. You will resolve inquiries, maintain records, and collaborate with teammates to improve satisfaction and outcomes.

The role emphasizes professionalism, multitasking, and ongoing training to enhance communication and problem-solving skills in a fast-paced environment.