Senior Customer Support Specialist

Recruitify_HR; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Recruitify_HR is seeking an experienced customer service professional to join our Cebu City team. You will provide support via phone, email, and chat, resolve inquiries, and maintain a positive customer experience.

You will document interactions, update databases, and collaborate to improve service quality and efficiency. The role requires 3–5 years of customer service experience, a Diploma in a relevant field, and strong communication as well as problem-solving skills to thrive in a fast-paced

Qualifications

• Diploma in a relevant field is required.
• 3–5 years of customer service experience.
• Strong communication and interpersonal skills.
• Problem-solving abilities and a customer-focused mindset.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and issues efficiently while maintaining a positive experience.
• Document customer interactions and update databases as needed.
• Collaborate with team members to improve service quality and efficiency.
• Assist in training new team members on customer service protocols.

Skills

Strong communication

Interpersonal skills

Problem-solving

Fast-paced environment

Education

Diploma in a relevant field

Job description

Recruitify_HR is seeking an experienced customer service professional to join our Cebu City team. You will provide support via phone, email, and chat, resolve inquiries, and maintain a positive customer experience.

You will document interactions, update databases, and collaborate to improve service quality and efficiency. The role requires 3–5 years of customer service experience, a Diploma in a relevant field, and strong communication as well as problem-solving skills to thrive in a fast-paced