Senior Multichannel Customer Service Specialist

Recruitify_HR; Cebu City; On-site; PHP 420,000 - 600,000; Full time

Job summary

Recruitify HR in Cebu City, Philippines, is seeking an experienced senior customer service professional. The role focuses on delivering exceptional support via phone, email, and chat, while resolving issues promptly and maintaining knowledge of products and services.

The ideal candidate will possess 5–8 years in customer service, a strong communicational skill set, empathy, patience, and a proactive problem-solving mindset to thrive in a fast-paced environment and contribute to process

Qualifications

• Bachelor’s degree in a relevant field.
• 5–8 years of experience in customer service.
• Strong communication and interpersonal skills.
• Patience, empathy, and a problem-solving mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat.
• Troubleshoot and resolve customer issues and inquiries in a timely manner.
• Maintain a high level of knowledge about company products and services to assist customers effectively.
• Document customer interactions and feedback for process improvement.
• Collaborate with team members to enhance customer service practices and procedures.

Skills

Strong communication

Interpersonal skills

Patience

Empathy

Problem-solving

Education

Bachelor’s degree in a relevant field

Job description

Recruitify HR in Cebu City, Philippines, is seeking an experienced senior customer service professional. The role focuses on delivering exceptional support via phone, email, and chat, while resolving issues promptly and maintaining knowledge of products and services.

The ideal candidate will possess 5–8 years in customer service, a strong communicational skill set, empathy, patience, and a proactive problem-solving mindset to thrive in a fast-paced environment and contribute to process