Customer Experience Specialist — In-Store & Digital Support

Globe Telecom, Inc.; Valenzuela; On-site; PHP 200,880 - 267,840; Full time

Job summary

Globe Telecom, Inc. is hiring a Customer Experience Ambassador to deliver a positive and memorable experience for Globe customers at SM Valenzuela.

You will assist customers face-to-face and via digital channels, recommending Globe products and services to meet needs and resolve issues. You will also handle sales and service transactions, process applications in the system, and manage bill payments and other customer transactions.

Responsibilities

• Assist customers' journey in digital channels and in person at the store.
• Attend to sales and service needs of customers.
• Approve and process sales and services applications and transactions in the system.
• Process payments for bills, purchases, and other transactions.

Job description

Globe Telecom, Inc. is hiring a Customer Experience Ambassador to deliver a positive and memorable experience for Globe customers at SM Valenzuela.

You will assist customers face-to-face and via digital channels, recommending Globe products and services to meet needs and resolve issues. You will also handle sales and service transactions, process applications in the system, and manage bill payments and other customer transactions.