Customer Experience Champion

Globe Telecom, Inc.; Nueva Ecija; On-site; PHP 240,000 - 360,000; Full time

Job summary

Globe Telecom, Inc. in the Philippines seeks a customer service professional dedicated to creating positive experiences by assisting customers, offering recommendations on Globe products, and resolving issues across digital and in-person channels.

You will guide customers through sales and service needs, approve and process applications and transactions in the system, and handle bill payments and other payments. Globe promotes equal opportunity and inclusive policies.

Responsibilities

• Assists customers' journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job description

Globe Telecom, Inc. in the Philippines seeks a customer service professional dedicated to creating positive experiences by assisting customers, offering recommendations on Globe products, and resolving issues across digital and in-person channels.

You will guide customers through sales and service needs, approve and process applications and transactions in the system, and handle bill payments and other payments. Globe promotes equal opportunity and inclusive policies.