Customer Experience Advocate — Digital & In‑Store

Globe Group; Valenzuela; On-site; PHP 201,000 - 312,000; Full time

Job summary

Globe Group in the Philippines is hiring a customer service professional to create positive experiences for Globe customers via face-to-face and digital channels, offering guidance on products and services and resolving issues.

You will assist customers’ journey, handle sales and service needs, and process applications and transactions in the system, contributing to a respectful, inclusive work environment.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job description

Globe Group in the Philippines is hiring a customer service professional to create positive experiences for Globe customers via face-to-face and digital channels, offering guidance on products and services and resolving issues.

You will assist customers’ journey, handle sales and service needs, and process applications and transactions in the system, contributing to a respectful, inclusive work environment.