Customer Experience Ambassador - Digital & Sales Leader

Globe Telecom, Inc.; Naga; On-site; PHP 279,000 - 390,600; Full time

Job summary

Globe Telecom, Inc. is seeking a Customer Experience Ambassador to support customers in using digital channels. The role involves assisting with sales and service needs, processing transactions, and ensuring customer satisfaction.

The ideal candidate holds a Bachelor's Degree and has 3-5 years of customer-facing experience. Candidates should be comfortable with shifts including weekends and holidays, and possess strong communication and problem-solving skills.

Qualifications

• Bachelor's Degree Holder (Graduate).
• 3-5 years of experience in sales and customer-facing roles.
• Willingness to work various shifts including weekends and holidays.
• Basic technical proficiency with CRM tools and POS systems.
• Strong interpersonal, communication, and active listening skills.

Responsibilities

• Assist customers in using digital channels.
• Attend to sales and service needs.
• Approve and process sales and services transactions.
• Process payments for bills and purchases.

Skills

Customer Service

Sales Experience

Interpersonal Skills

Problem Solving

Digital Literacy

Education

Bachelor's Degree

Tools

CRM Tools

POS Systems

Job description

Globe Telecom, Inc. is seeking a Customer Experience Ambassador to support customers in using digital channels. The role involves assisting with sales and service needs, processing transactions, and ensuring customer satisfaction.

The ideal candidate holds a Bachelor's Degree and has 3-5 years of customer-facing experience. Candidates should be comfortable with shifts including weekends and holidays, and possess strong communication and problem-solving skills.