Customer Experience Specialist II

Conduent; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Conduent in Cebu City, Philippines, is seeking a detail-oriented professional to perform business support or technical work within established procedures. You will handle data organization tasks, coordinate with teams, and operate under moderate supervision in a call-center style environment.

The role emphasizes problem solving, adherence to scripts, and maintaining up-to-date licenses and training. Join a team focused on delivering reliable services and client-focused outcomes.

Qualifications

• Expands skills within an analytical or operational process.
• Maintains appropriate licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a moderate degree of supervision.

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized and communicated in a warm empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Data organization

Coordination

Analytical thinking

Problem solving

Interpersonal skills

Time management

Education

Vocational training or certifications

Job description

Conduent in Cebu City, Philippines, is seeking a detail-oriented professional to perform business support or technical work within established procedures. You will handle data organization tasks, coordinate with teams, and operate under moderate supervision in a call-center style environment.

The role emphasizes problem solving, adherence to scripts, and maintaining up-to-date licenses and training. Join a team focused on delivering reliable services and client-focused outcomes.