Korean Bilingual Customer Experience Specialist

Conduent; Pasay; On-site; PHP 279,000 - 446,400; Full time

Job summary

Conduent in the Philippines is seeking a Customer Service Associate to perform business support or technical work with data coordination, following established procedures and scripts. You will handle routine call center activities, gather information, update case notes, and escalate to senior staff when needed, ensuring end-to-end resolution and SLA compliance.

The role emphasizes empathy, clear communication, and the ability to work under supervision while expanding skills within analytical or

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines while under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Responsible for the end-to-end resolution of customer issues.
• Performs other duties as assigned.
• Complies with all policies and standards.

Job description

Conduent in the Philippines is seeking a Customer Service Associate to perform business support or technical work with data coordination, following established procedures and scripts. You will handle routine call center activities, gather information, update case notes, and escalate to senior staff when needed, ensuring end-to-end resolution and SLA compliance.

The role emphasizes empathy, clear communication, and the ability to work under supervision while expanding skills within analytical or