Customer Experience Associate II: Empathetic Support

Conduent; Pasay; On-site; PHP 223,000 - 391,000; Full time

Job summary

Conduent is seeking staff for its Philippine operation to handle routine customer inquiries and deliver service with empathy and accuracy. You will follow established scripts, update case notes, and meet SLAs while helping clients understand products and policies.

This role emphasizes data accuracy, effective communication, and teamwork within a structured, supportive environment. Local candidates with English proficiency are encouraged to apply.

Qualifications

• Experience in a call center or front-line customer service role.
• Strong verbal and written English communication.
• Ability to update and manage customer records accurately.

Responsibilities

• Handle routine customer inquiries and provide information on products and services.
• Use scripts and guidelines to meet service level agreements.
• Document case details and update customer records in the system.
• Identify customer needs and escalate complex issues to senior staff when needed.
• Provide warm, empathetic service to customers and explain policies.

Skills

Call center experience

Customer service

Data entry

English communication

Job description

Conduent is seeking staff for its Philippine operation to handle routine customer inquiries and deliver service with empathy and accuracy. You will follow established scripts, update case notes, and meet SLAs while helping clients understand products and policies.

This role emphasizes data accuracy, effective communication, and teamwork within a structured, supportive environment. Local candidates with English proficiency are encouraged to apply.