Senior Customer Experience Specialist
Conduent
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Job summary
Conduent in the Philippines is seeking a customer-focused professional to join our contact center team, working to resolve inquiries with care and efficiency. You will perform routine call center activities, use standard scripts, and meet SLAs while delivering warm, empathetic service.
You will gather information to update the database and escalate issues as needed for timely resolution. You will identify customer needs from case notes and ensure end-to-end resolution of issues, applying company
Job description
Conduent in the Philippines is seeking a customer-focused professional to join our contact center team, working to resolve inquiries with care and efficiency. You will perform routine call center activities, use standard scripts, and meet SLAs while delivering warm, empathetic service.
You will gather information to update the database and escalate issues as needed for timely resolution. You will identify customer needs from case notes and ensure end-to-end resolution of issues, applying company
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