Customer Experience Associate — Entry-Level Impact

Conduent; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Conduent in the Philippines is seeking an entry-level Call Center Associate to perform business support and customer service tasks within established procedures. You will assess calls to provide service, gather information, and update case notes under supervision.

The role emphasizes problem solving, empathetic communication, and adherence to SLAs. No heavy licensing required; training will be provided, with opportunities to learn across product lines and contribute to client satisfaction.

Qualifications

• Ability to perform in an analytical and operational process.
• Entry-level position with limited requirements for licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a close degree of supervision.

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Customer service

Communication skills

Problem solving

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Job description

Conduent in the Philippines is seeking an entry-level Call Center Associate to perform business support and customer service tasks within established procedures. You will assess calls to provide service, gather information, and update case notes under supervision.

The role emphasizes problem solving, empathetic communication, and adherence to SLAs. No heavy licensing required; training will be provided, with opportunities to learn across product lines and contribute to client satisfaction.