Customer Experience Associate — Entry-Level Impact

Conduent; Metro Manila; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

Conduent in the Philippines is seeking an entry-level Call Center Associate to perform business support and customer service tasks within established procedures. You will assess calls to provide service, gather information, and update case notes under supervision.

The role emphasizes problem solving, empathetic communication, and adherence to SLAs. No heavy licensing required; training will be provided, with opportunities to learn across product lines and contribute to client satisfaction.

Qualifications

• Ability to perform in an analytical and operational process.
• Entry-level position with limited requirements for licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a close degree of supervision.

Responsabilités

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.

Connaissances

Customer service

Communication skills

Problem solving

Data entry

Formation

High school diploma or equivalent

Outils

CRM software

Description du poste

Conduent in the Philippines is seeking an entry-level Call Center Associate to perform business support and customer service tasks within established procedures. You will assess calls to provide service, gather information, and update case notes under supervision.

The role emphasizes problem solving, empathetic communication, and adherence to SLAs. No heavy licensing required; training will be provided, with opportunities to learn across product lines and contribute to client satisfaction.