Entry-Level Customer Experience Specialist

Conduent; Batangas City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Conduent is seeking an entry-level associate in Batangas City, Philippines, to support business and customer service operations. The role focuses on performing tasks according to established procedures, with close supervision while applying data coordination skills.

The ideal candidate demonstrates analytical thinking and accuracy, contributes to client satisfaction, and follows standard scripts to meet service level agreements, ensuring information is accurately recorded in the database.

Qualifications

• Ability to perform in an analytical and operational process.
• Entry-level position with limited requirements for licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a close degree of supervision.

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.

Skills

Analytical thinking

Data coordination

Communication skills

Education

Vocational training

Job description

Conduent is seeking an entry-level associate in Batangas City, Philippines, to support business and customer service operations. The role focuses on performing tasks according to established procedures, with close supervision while applying data coordination skills.

The ideal candidate demonstrates analytical thinking and accuracy, contributes to client satisfaction, and follows standard scripts to meet service level agreements, ensuring information is accurately recorded in the database.