Customer Experience Specialist II

Conduent; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

Conduent in the Philippines seeks a detail-oriented professional to perform business support or technical work, using data organizing and coordination skills within established procedures. The role involves handling routine call center activities, referring to case notes, and escalating issues to senior levels when needed, while delivering empathetic customer service.

You will work under moderate supervision, maintain licenses and training where required, and contribute to team goals by aligning

Qualifications

• Expands skills within an analytical or operational process.
• Maintains appropriate licenses, training, and certifications.
• Applies experience and skills to complete assigned work.

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized and communicated in a warm empathetic manner.

Skills

Data organization

Coordination skills

Analytical thinking

Problem solving

Interpersonal skills

Education

Vocational training or certifications (where applicable)

Job description

Conduent in the Philippines seeks a detail-oriented professional to perform business support or technical work, using data organizing and coordination skills within established procedures. The role involves handling routine call center activities, referring to case notes, and escalating issues to senior levels when needed, while delivering empathetic customer service.

You will work under moderate supervision, maintain licenses and training where required, and contribute to team goals by aligning