Healthcare Support Specialist - Call Center

Conduent; Pasay; On-site; PHP 279,000 - 502,000; Full time

Job summary

Conduent in the Philippines is seeking a Customer Service Associate to handle data-driven support and routine call center activities. The role emphasizes following established procedures and soft skills to resolve client needs efficiently.

You will work with documented scripts, update databases, and escalate complex issues when necessary, maintaining a professional, empathetic approach while meeting service level agreements.

Qualifications

• Vocational training, certifications, licensures, or equivalent experience.
• Developed skillset in a range of processes, procedures, and systems.
• Ability to problem solve, self-guided.
• Exchanges information and ideas effectively.
• Maintains appropriate licenses, training, and certifications.

Responsibilities

• Assesses calls to determine immediate service, transfer, or follow-up.
• Identifies customer needs by referencing case notes.
• Performs routine call center activities concerning business products and services.
• Follows scripts and established guidelines to meet SLAs under supervision.
• Provides information in a warm, empathetic manner.
• Gathers information to update the database.
• Escalates issues to senior levels when needed.
• Explains company policies to customers.

Skills

Customer service

Call center

Data entry

Problem solving

Effective communication

Education

Vocational training or equivalent

Job description

Conduent in the Philippines is seeking a Customer Service Associate to handle data-driven support and routine call center activities. The role emphasizes following established procedures and soft skills to resolve client needs efficiently.

You will work with documented scripts, update databases, and escalate complex issues when necessary, maintaining a professional, empathetic approach while meeting service level agreements.