Entry-Level Customer Service Agent — Flexible Shifts

iQor, Inc.; Bacolod; On-site; PHP 260,000 - 380,000; Full time

Job summary

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle high volumes, greet customers warmly, and strive for first-call resolution while meeting productivity and quality metrics.

The role requires independence and teamwork, with physical attendance emphasized to meet objectives and weekend availability as needed.

Qualifications

• Must show empathetic and compassionate approach.
• Ability to work independently and in a team.
• Experience in a production environment.
• Ability to maintain accuracy and production standards.
• Physical attendance is essential to meet objectives.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Handle a high volume of inbound and outbound calls.
• Greet customers with energy and enthusiasm.
• Build lasting relationships with clients and customers.
• Meet departmental productivity and quality standards.
• Strive for first call resolution and ownership of issues.
• Follow instructions for one-call customer resolution.
• Deliver excellent customer service and timely resolution.
• Educate customers about clients' products and services.

Skills

Empathy

Teamwork

Independent work

Production environment

Accuracy

Attendance

Flexible shifts

Education

High school diploma

Job description

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle high volumes, greet customers warmly, and strive for first-call resolution while meeting productivity and quality metrics.

The role requires independence and teamwork, with physical attendance emphasized to meet objectives and weekend availability as needed.