Customer Experience Specialist | Flexible Growth

Mynimo; Pasig; Vor Ort; PHP 223.000 - 335.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration

Medical coverage

Flexible working arrangements

Public transport access

Learning & development

Zusammenfassung

TDCX in Ortigas Center, Pasig City, is seeking a Customer Support Specialist to respond to customer inquiries via chat, email and phone. You will assist with order tracking, payments, product questions, and return/refund requests, delivering professional and timely solutions.

The role requires at least 12 months in a BPO, 6 months in e-commerce, a minimum typing speed of 40 words per minute, and strong verbal and written English communication. Rotating shifts are required.

Qualifikationen

• Minimum 12 months in a BPO environment.
• Minimum 6 months in e-commerce.
• Typing speed of at least 40 words per minute.
• Strong verbal and written English communication.
• Able to work in rotating shifts.
• Location: Ortigas Center, Pasig City.

Aufgaben

• Respond to customer inquiries via chat, email, and phone.
• Assist with order tracking, payment issues, product inquiries, and returns/refunds.
• Resolve escalations, disputes, and negative feedback professionally.
• Collaborate with platform support teams to resolve order or account issues.

Kenntnisse

Typing speed 40 wpm

Strong English

BPO experience

Email & chat experience

Ausbildung

College level

Jobbeschreibung

TDCX in Ortigas Center, Pasig City, is seeking a Customer Support Specialist to respond to customer inquiries via chat, email and phone. You will assist with order tracking, payments, product questions, and return/refund requests, delivering professional and timely solutions.

The role requires at least 12 months in a BPO, 6 months in e-commerce, a minimum typing speed of 40 words per minute, and strong verbal and written English communication. Rotating shifts are required.