Technical Support Specialist - Multichannel Customer Care

TDCX Philippines; Pasig; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

World-class workspace

Team activities

Learning & development

Public transport access

Flexible shifts

Mentorship

Job summary

TDCX Philippines is hiring a customer support professional to handle daily customer relations, supporting the client's vision of world-class service for local and overseas customers. You will manage inquiries via voice calls, emails, and the app portal, delivering quality assistance.

Take ownership of customer issues, document actions clearly, and meet KPIs and SLAs. This role requires at least 1 year of college and strong English communication, with rotating shifts at Ortigas Center, Pasig.

Qualifications

• Fluent English communication is required (verbal and written).
• Experience in technical support or similar role preferred.
• Able to work in rotating shifts.
• Location: Ortigas Center, Pasig City.

Responsibilities

• Daily customer relations to support client’s world-class service vision for local and overseas customers.
• Interact with customers via voice calls, emails, and the app portal to resolve software/hardware issues.
• Own customer inquiries and drive timely resolutions per KPIs and SLAs.
• Acquire product knowledge across different products/regions to provide effective solutions.
• Document issue details and actions clearly to help improve customer experience.
• Collaborate with team to identify process improvements and support weekly team meetings.

Education

Completed at least 1 year in college or associate/diploma holder

Job description

TDCX Philippines is hiring a customer support professional to handle daily customer relations, supporting the client's vision of world-class service for local and overseas customers. You will manage inquiries via voice calls, emails, and the app portal, delivering quality assistance.

Take ownership of customer issues, document actions clearly, and meet KPIs and SLAs. This role requires at least 1 year of college and strong English communication, with rotating shifts at Ortigas Center, Pasig.