E‑Commerce L1 Chat Support Specialist

Mynimo; Pasig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive remuneration

Medical coverage

Public transport access

Performance incentives

Job summary

TDCX is hiring for a customer service role in Ortigas Center, Pasig. You will handle preliminary investigations and resolve simple e-commerce inquiries, stay knowledgeable about products, and track order/logistics status per SOPs.

The job emphasizes strong English communication and the ability to type at 40 wpm, with rotating shifts and a collaborative environment. Candidates should have at least 6 months in a BPO setting, related chat support experience, and a college degree.

Qualifications

• 6+ months of customer service experience in a BPO environment.
• Chat/online support experience is preferred.
• Strong written and verbal English communication skills.
• Able to type at least 40 wpm.

Responsibilities

• Conduct preliminary investigations and resolve simple e-commerce customer inquiries per SOPs.
• Stay informed on leading e-commerce products and services standards.
• Check order and logistics status and resolve reported issues.
• Meet turnaround time and quality standards; escalate when needed.
• Handle peak contact volumes during promotions and trainings.

Skills

Customer service experience

Typing speed

English communication

Education

College degree

Job description

TDCX is hiring for a customer service role in Ortigas Center, Pasig. You will handle preliminary investigations and resolve simple e-commerce inquiries, stay knowledgeable about products, and track order/logistics status per SOPs.

The job emphasizes strong English communication and the ability to type at 40 wpm, with rotating shifts and a collaborative environment. Candidates should have at least 6 months in a BPO setting, related chat support experience, and a college degree.