Customer Experience Pro — Flexible Hours, Growth & Mentorship

TDCX Philippines; Pasig; Vor Ort; PHP 335.000 - 502.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical coverage

World-class workspaces

Flexible hours

Mentoring

Zusammenfassung

TDCX Philippines is seeking a customer support specialist based in Ortigas Center, Pasig. You will respond to inquiries via chat, email, and phone, assisting with order tracking, payments, and returns while resolving escalations with professionalism.

Ideal candidates have at least 12 months in a BPO, 6 months in e-commerce, strong English, and can type at 40 wpm. The role offers rotating shifts and growth within a global company.

Qualifikationen

• College level required.
• At least 12 months in a BPO environment.
• 6 months of e-commerce background preferred.
• Experience in email and/or chat support is a plus.
• Excellent written and spoken English skills.

Aufgaben

• Respond to customer inquiries via chat, email, and phone.
• Assist customers with order tracking, payment issues, product inquiries, and return/refund requests.
• Resolve escalations professionally and efficiently.
• Handle complaints related to delayed shipments, damaged goods, and missing items.
• Collaborate with platform support teams to resolve order or account-related issues.

Kenntnisse

BPO experience

E-commerce background

Email/Chat experience

Typing 40 wpm

Strong English

Ausbildung

College level

Jobbeschreibung

TDCX Philippines is seeking a customer support specialist based in Ortigas Center, Pasig. You will respond to inquiries via chat, email, and phone, assisting with order tracking, payments, and returns while resolving escalations with professionalism.

Ideal candidates have at least 12 months in a BPO, 6 months in e-commerce, strong English, and can type at 40 wpm. The role offers rotating shifts and growth within a global company.