Customer Service Representative | South Korean Lifestyle Account

Mynimo; Pasig; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Competitive remuneration

Medical coverage

Flexible working arrangements

Public transport access

Learning & development

Job summary

TDCX in Ortigas Center, Pasig City, is seeking a Customer Support Specialist to respond to customer inquiries via chat, email and phone. You will assist with order tracking, payments, product questions, and return/refund requests, delivering professional and timely solutions.

The role requires at least 12 months in a BPO, 6 months in e-commerce, a minimum typing speed of 40 words per minute, and strong verbal and written English communication. Rotating shifts are required.

Qualifications

• Minimum 12 months in a BPO environment.
• Minimum 6 months in e-commerce.
• Typing speed of at least 40 words per minute.
• Strong verbal and written English communication.
• Able to work in rotating shifts.
• Location: Ortigas Center, Pasig City.

Responsibilities

• Respond to customer inquiries via chat, email, and phone.
• Assist with order tracking, payment issues, product inquiries, and returns/refunds.
• Resolve escalations, disputes, and negative feedback professionally.
• Collaborate with platform support teams to resolve order or account issues.

Skills

Typing speed 40 wpm

Strong English

BPO experience

Email & chat experience

Education

College level

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive work culture that enables your future

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

• Respond to customer inquiries via chat, email, and phone

• Assist customers with order tracking, payment issues, product inquiries, and return/refund requests.

• Resolve escalations, disputes, and negative feedback professionally and efficiently.

• Handle complaints related to delayed shipments, damaged goods, and missing items.

• Collaborate with platform support teams to resolve order or account-related issues.

Who are we looking for?

• College level

• Must have at least 12 months of experience in a BPO setup; 6 months of e-commerce background

• Preferably with email and/or chat experience

• Able to type at a speed of at least 40 words per minute

• Strong verbal and written English communication skills

• Amenable to work in rotating shifts

• Can work in Ortigas Center, Pasig City