Customer Service Representative (CSR Urgent One-Day Hiring Process)

Mynimo; Pasig; Presencial; PHP 268.000 - 402.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration and perks

Medical/insurance coverage

World-class workspaces

Learning and development plans

Coaching and mentorship

Descripción de la vacante

TDCX is hiring for a customer service role based in Ortigas Center, Pasig. You will handle preliminary investigations and resolve Level 1 e-commerce inquiries, while staying current on product standards and services.

You should have at least 6 months of BPO experience, strong English skills, and be able to type 40 wpm. Flexible shifts and a path for growth are provided in a collaborative, global company environment.

Formación

• At least 6 months of customer service experience in a BPO setup.
• Chat support experience is highly preferred.
• Ability to type at least 40 words per minute.
• Strong verbal and written English communication skills.

Responsabilidades

• Conducts preliminary investigations and resolves Level 1 e-commerce customer inquiries per SOPs.
• Maintain knowledge about leading e-commerce products and services.
• Investigate and resolve issues reported by buyers/sellers/creators such as order/logistics status.
• Review issues within agreed turnaround times and quality standards.
• Escalate issues to supervisor following proper procedures.
• Handle peak contact volumes during promotions.
• Complete and pass required basic product trainings.

Conocimientos

Customer service

Typing speed 40 wpm

English communication

Rotating shifts

Educación

College degree

Descripción del empleo

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive work culture that enables your future

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.

• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.

• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.

• Review the reported issues within agreed turnaround times and standards of quality.

• Escalate issues to immediate supervisor following proper escalation procedures.

• Capable of coping with peaks in contact volumes during promotion seasons.

• Complete and pass all required basic product related trainings.

Who are we looking for?

• College Graduate

• Must have at least 6 months customer service experience in a BPO set up

• Chat support experience is highly preferred

• Able to type at a speed of at least 40 words per minute

• Excellent verbal and written English communication skills

• Amenable to work in rotating shifts

• Can work in Ortigas Center, Pasig City