Customer Experience Champion

Globe Group; Marikina; On-site; PHP 240,000 - 360,000; Full time

Job summary

Globe is seeking a customer-focused professional to create positive experiences for Globe customers by assisting, recommending Globe products and services, and resolving issues.

You will assist customers across digital channels, address sales and service needs, process applications and transactions, and handle payments for bills and purchases in a friendly and efficient manner.

Join a diverse team dedicated to service excellence and helping customers navigate Globe's offerings.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job description

Globe is seeking a customer-focused professional to create positive experiences for Globe customers by assisting, recommending Globe products and services, and resolving issues.

You will assist customers across digital channels, address sales and service needs, process applications and transactions, and handle payments for bills and purchases in a friendly and efficient manner.

Join a diverse team dedicated to service excellence and helping customers navigate Globe's offerings.