Customer Experience Advocate

Globe Telecom; Dagupan; On-site; PHP 300,000 - 420,000; Full time

Job summary

Globe Telecom in the Philippines is seeking a customer service specialist to assist customers with digital channels, provide product recommendations, and resolve issues to ensure a positive experience. You will support the customer journey, attend to sales and service needs, and process applications and transactions in the system, contributing to the company's goal of creating a Globe of Good.

Join a diverse, inclusive team focused on fairness and opportunity, where your passion helps shape

Responsibilities

• Assists customers' journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job description

Globe Telecom in the Philippines is seeking a customer service specialist to assist customers with digital channels, provide product recommendations, and resolve issues to ensure a positive experience. You will support the customer journey, attend to sales and service needs, and process applications and transactions in the system, contributing to the company's goal of creating a Globe of Good.

Join a diverse, inclusive team focused on fairness and opportunity, where your passion helps shape