Inbound Support Specialist - BPO Customer Care

vCustomer Philippines, Inc.; Philippines; On-site; PHP 268,000 - 335,000; Full time

Job summary

vCustomer Philippines, Inc. is seeking a Customer Service representative to handle inbound calls and resolve customer enquiries in a Retail account context.

You will document interactions and updates in client systems, use CRM and telephony platforms, and comply with privacy and security rules. Ideal candidates have up to 6 months in contact center roles, fluent English, and the ability to thrive in a metric-driven environment.

Qualifications

• 6 months of experience in Contact Center/BPO for a Retail account or similar customer-facing roles.
• Fluent spoken and written English communication skills.
• Ability to work in a metric-driven environment.

Responsibilities

• Handle inbound customer calls professionally.
• Resolve customer enquiries accurately.
• Manage simple and complex customer interactions in accordance with approved processes and work instructions.
• Document customer interactions and updates in client systems.
• Utilize CRM, telephony, and customer servicing platforms effectively.
• Comply with privacy, information security, and regulatory requirements.
• Participate in training, coaching, and continuous improvement initiatives.

Skills

6 months experience

Fluent English

Metric-driven

Tools

CRM platforms

MS Office

Job description

vCustomer Philippines, Inc. is seeking a Customer Service representative to handle inbound calls and resolve customer enquiries in a Retail account context.

You will document interactions and updates in client systems, use CRM and telephony platforms, and comply with privacy and security rules. Ideal candidates have up to 6 months in contact center roles, fluent English, and the ability to thrive in a metric-driven environment.