Customer Experience Specialist - Call Center

Synlink Recruitment Outsourcing Co. Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment outsourcing firm in the Philippines is looking for a customer service professional to manage inbound and outbound calls. The ideal candidate should have completed high school and possess strong English communication skills. Responsibilities include resolving inquiries, maintaining records, and collaborating with the team to enhance service quality. This role is in a fast-paced environment and may require extended hours.

Qualifications

• Educational qualifications required are a High/Senior High School diploma.
• Less than 1 year of relevant experience preferred.
• Strong communicator with resilient and goal-oriented traits.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide accurate information about products and services.
• Resolve customer inquiries and complaints effectively.
• Maintain detailed records of customer interactions.
• Collaborate with team members to improve service quality.
• Meet performance metrics and targets consistently.
• Continuously update product knowledge.

Skills

Proficiency in English

Customer service

Salesforce

Sales pitching

Closure

Organizational skills

People skills

Interpersonal skills

Education

High/Senior High School diploma

Job description

A recruitment outsourcing firm in the Philippines is looking for a customer service professional to manage inbound and outbound calls. The ideal candidate should have completed high school and possess strong English communication skills. Responsibilities include resolving inquiries, maintaining records, and collaborating with the team to enhance service quality. This role is in a fast-paced environment and may require extended hours.