Customer Experience & Support Specialist

Recruitify_HR; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Representative in Metro Manila, Philippines. In this role, you will handle customer inquiries, resolve complaints, and maintain records while assisting in the training of new staff. Candidates should hold a bachelor's degree and have 1-3 years of experience in customer service. Strong communication and problem-solving abilities are essential for success in this fast-paced BPO environment.

Qualifications

• 1-3 years of experience in customer service or related field is preferred.
• Ability to work in a fast-paced BPO environment with shift work.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints in a timely and efficient manner.
• Maintain customer records and document interactions.
• Assist in training new customer service representatives.
• Collaborate with other departments to enhance customer satisfaction.

Skills

Excellent communication

Interpersonal skills

Strong problem-solving abilities

Education

Bachelor's degree in a relevant field

Job description

A leading recruitment agency is seeking a Customer Service Representative in Metro Manila, Philippines. In this role, you will handle customer inquiries, resolve complaints, and maintain records while assisting in the training of new staff. Candidates should hold a bachelor's degree and have 1-3 years of experience in customer service. Strong communication and problem-solving abilities are essential for success in this fast-paced BPO environment.