Customer Care Specialist - Call Center (In/Outbound)

Recruitify_HR; Metro Manila; On-site; PHP 200,880 - 312,480; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service representative to handle inbound and outbound calls with professionalism and efficiency. You will provide excellent support and resolve client inquiries promptly while maintaining accurate records.

The role requires strong communication, the ability to work in a fast-paced, high-volume environment, and availability to work shifts including evenings and weekends. Training will be provided to enhance skills and product knowledge.

Qualifications

• Educational Qualifications: High School diploma or equivalent required.
• Experience Level: 35 years of experience in a call center environment.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Ability to handle stressful situations and work in a fast-paced environment.
• Working Conditions: Must be available to work in shifts, including evenings and weekends.

Responsibilities

• Handle inbound and outbound calls with professionalism and efficiency.
• Provide excellent customer service and resolve client inquiries promptly.
• Document and update customer information accurately in the system.
• Collaborate with team members to improve service quality and customer satisfaction.
• Participate in training sessions to enhance skills and knowledge.

Skills

Strong communication and interpersonal

Education

High School diploma or equivalent

35 years of experience in a call center environment

Job description

Recruitify_HR in the Philippines is seeking a customer service representative to handle inbound and outbound calls with professionalism and efficiency. You will provide excellent support and resolve client inquiries promptly while maintaining accurate records.

The role requires strong communication, the ability to work in a fast-paced, high-volume environment, and availability to work shifts including evenings and weekends. Training will be provided to enhance skills and product knowledge.