Customer Experience Specialist (CRM & Support)

Recruitify_HR; Tarlac City; On-site; PHP 334,800 - 558,000; Full time

Job summary

Recruitify_HR in the Philippines seeks a customer service-focused professional to address inquiries and resolve issues promptly in a fast-paced call center environment.

You will document interactions in the CRM, collaborate with teammates to improve processes, and continually enhance product knowledge and service skills through training sessions. The role requires excellent communication, strong problem-solving abilities, and a customer-first mindset.

Qualifications

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Document customer interactions and feedback accurately in the CRM system.
• Ability to work in a fast-paced call center environment.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintain a high level of professionalism while interacting with customers.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Participate in training sessions and continuously improve product knowledge and service skills.

Skills

Excellent communication and Interperso

Education

Bachelor's degree in a relevant field

Job description

Recruitify_HR in the Philippines seeks a customer service-focused professional to address inquiries and resolve issues promptly in a fast-paced call center environment.

You will document interactions in the CRM, collaborate with teammates to improve processes, and continually enhance product knowledge and service skills through training sessions. The role requires excellent communication, strong problem-solving abilities, and a customer-first mindset.