Customer Care Specialist: Empathetic Support Pro

Concentrix Philippines; Tili; On-site; PHP 201,000 - 268,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Care Specialist in Baguio to ensure service delivery meets KPIs. You will clarify customer requirements, listen attentively, greet customers professionally, and maintain knowledge of client products and services.

Responsibilities include documenting information accurately, assisting with inquiries, and contributing to customer satisfaction. This role requires a high school diploma and strong communication, computer, and multitasking skills.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements and provide resolution using decision-support tools.
• Listen attentively and build rapport with the customer.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services and document accurately.

Skills

Customer service

Communication

Computer skills

Multitasking

Education

High school diploma

Job description

Concentrix Philippines is seeking a Customer Care Specialist in Baguio to ensure service delivery meets KPIs. You will clarify customer requirements, listen attentively, greet customers professionally, and maintain knowledge of client products and services.

Responsibilities include documenting information accurately, assisting with inquiries, and contributing to customer satisfaction. This role requires a high school diploma and strong communication, computer, and multitasking skills.