Empathetic Customer Support Specialist

Concentrix Philippines; Philippines; On-site; PHP 201,000 - 357,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Care Specialist I for the iRecruitEngage 2026 program. The role interfaces with customers via inbound calls, outbound calls, or online, delivering customer service and resolving routine problems related to client products or services.

Key responsibilities include meeting KPIs, clarifying requirements, building rapport, greeting customers professionally, maintaining product knowledge, documenting interactions in the call tracking system, and offering

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Strong customer service orientation and courteous demeanor.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication.
• Detail-oriented and dependable with attention to accuracy.
• Able to multitask in a fast-paced environment.
• Able to rotate shifts and work independently or as part of a team.

Responsibilities

• Meet contractual KPIs in service delivery.
• Clarify requirements and provide resolution using tools.
• Listen attentively to customer needs and build rapport.
• Greet customers courteously according to procedures.
• Maintain knowledge of client products/services.
• Prepare complete and accurate work records.
• Participate in activities to improve satisfaction and performance.
• Offer additional products/services.
• Document and retrieve information in call tracking database.
• Respond to inquiries by referencing materials or senior staff.

Skills

Customer service

Communication

Computer skills

Attention to detail

Multi-tasking

Teamwork

Patience

Adaptability

Shift flexibility

Education

High school diploma

Tools

Call tracking system

Job description

Concentrix Philippines is seeking a Customer Care Specialist I for the iRecruitEngage 2026 program. The role interfaces with customers via inbound calls, outbound calls, or online, delivering customer service and resolving routine problems related to client products or services.

Key responsibilities include meeting KPIs, clarifying requirements, building rapport, greeting customers professionally, maintaining product knowledge, documenting interactions in the call tracking system, and offering