Customer Experience Specialist

Tap Growth ai; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Ubiquity is seeking a Customer Service Representative in the Philippines to deliver exceptional service with expertise and empathy. You will handle inquiries via phone, email, or chat, resolve issues, and continuously learn about products and processes.

The ideal candidate has at least a high school diploma and up to 6 months of BPO experience handling financial accounts, with strong communication skills and the ability to work under pressure in a fast-paced environment.

Qualifications

• High school or senior high school graduate.
• 6 months BPO experience handling Financial accounts (preferred).
• Exceptional communication skills—verbal and written.
• Strong problem-solving and quick-thinking abilities.
• Ability to work under pressure with a positive demeanor.
• Willingness to learn new tools, technologies, and processes.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions using company knowledge and tools.
• Continuously learn about products, services, and processes to improve the customer experience.
• Meet or exceed key performance metrics such as response time and customer satisfaction.
• Collaborate with team members to improve processes and achieve goals.

Skills

Communication skills

Problem solving

Work under pressure

Adaptability

Education

High school diploma or equivalent

Job description

Ubiquity is seeking a Customer Service Representative in the Philippines to deliver exceptional service with expertise and empathy. You will handle inquiries via phone, email, or chat, resolve issues, and continuously learn about products and processes.

The ideal candidate has at least a high school diploma and up to 6 months of BPO experience handling financial accounts, with strong communication skills and the ability to work under pressure in a fast-paced environment.