Customer Experience Specialist

Digitide; Hinoba-an; On-site; PHP 180,000 - 240,000; Full time

Job summary

Digitide is seeking a Customer Service Associate in the Philippines to deliver outstanding support and build lasting client relationships. You will handle inquiries by phone, email, and live chat, providing accurate information and tailored solutions.

Key to success are excellent communication, a customer-centric mindset, and the ability to work independently in a fast-paced BFSI environment, while staying up-to-date with product Knowledge and internal processes.

Qualifications

• 1-2 years of experience in a customer service role, preferably in BFSI.
• Excellent communication skills, both verbal and written, across channels.
• Proficiency with CRM systems and other customer support tools.
• Ability to work independently and manage a high volume of inquiries.
• Strong problem-solving and analytical abilities with a customer-centric focus.
• Willingness to learn and adapt to new technologies and processes.
• Positive, professional attitude and teamwork.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and live chat.
• Provide accurate and timely information to clients, addressing queries and concerns.
• Offer tailored solutions and recommendations to meet client needs.
• Maintain high customer satisfaction by ensuring quick response times and effective issue resolution.
• Collaborate with internal teams to ensure a seamless customer journey.
• Stay updated with product knowledge and industry trends to provide accurate advice.
• Document and escalate complex issues to appropriate teams for further assistance.
• Maintain accurate records of customer interactions and feedback.
• Actively contribute to team goals and maintain a positive work environment.

Skills

Excellent communication

Strong problem-solving

Customer-centric approach

Time management

Independence

Multichannel communication

Team collaboration

Education

High school diploma or equivalent; college degree preferred

Tools

CRM systems proficiency

Job description

Digitide is seeking a Customer Service Associate in the Philippines to deliver outstanding support and build lasting client relationships. You will handle inquiries by phone, email, and live chat, providing accurate information and tailored solutions.

Key to success are excellent communication, a customer-centric mindset, and the ability to work independently in a fast-paced BFSI environment, while staying up-to-date with product Knowledge and internal processes.