Customer Experience Specialist

Ubiquity Global Services, Inc.; Cagayan de Oro; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Career development programs

People-first culture

Support for aspirations

Job summary

Ubiquity Global Services, Inc. in Cagayan de Oro is hiring a Customer Service Representative to handle customer inquiries professionally. Applicants should have exceptional communication skills and ideally some experience in BPO, although training will be provided. The role involves troubleshooting and providing solutions while meeting performance metrics. Ubiquity values a people-centric culture and offers career development programs, aiming to create a community invested in each employee's success.

Qualifications

• Must possess exceptional verbal and written communication skills.
• Ability to handle customer inquiries with professionalism and accuracy.
• Prior customer service experience is a plus but not required.

Responsibilities

• Provide accurate, efficient, and personalized solutions to customers.
• Handle customer inquiries via phone, email, or chat.
• Meet or exceed key performance metrics such as response time.

Skills

Exceptional communication skills

Problem-solving

Ability to work under pressure

Adaptability

Education

High school or senior high school graduate

Job description

Ubiquity Global Services, Inc. in Cagayan de Oro is hiring a Customer Service Representative to handle customer inquiries professionally. Applicants should have exceptional communication skills and ideally some experience in BPO, although training will be provided. The role involves troubleshooting and providing solutions while meeting performance metrics. Ubiquity values a people-centric culture and offers career development programs, aiming to create a community invested in each employee's success.