Customer Service Pro — Head, Heart, Hustle & Growth

Ubiquity; Quezon City; On-site; PHP 246,000 - 312,000; Full time

Job summary

Ubiquity is seeking a Customer Service Representative in the Philippines to deliver exceptional support with empathy and expertise. You’ll handle inquiries by phone, email, or chat, troubleshoot issues, and continuously learn about our products and processes to enhance the customer experience.

Join a head, heart, hustle culture where you can grow professionally, contribute to a diverse team, and help drive customer satisfaction through proactive problem solving and timely resolutions.

Qualifications

• High school or senior high school graduate.
• At least 6 months BPO experience handling Financial accounts.
• Exceptional communication skills—verbal and written.
• Strong problem-solving and quick thinking.
• Ability to work under pressure with a professional demeanor.
• Adaptability to new tools, technologies, and procedures.
• Training will be provided for the right candidate.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions using company knowledge and tools.
• Continuously learn about products, services, and processes to enhance the customer experience.
• Build meaningful connections with every interaction; be a brand ambassador for Ubiquity’s culture.
• Meet or exceed key performance metrics such as response time and customer satisfaction.

Skills

Exceptional communication

Problem-solving

Adaptability

Work under pressure

Customer service orientation

Willingness to learn

Education

High School diploma or equivalent

Job description

Ubiquity is seeking a Customer Service Representative in the Philippines to deliver exceptional support with empathy and expertise. You’ll handle inquiries by phone, email, or chat, troubleshoot issues, and continuously learn about our products and processes to enhance the customer experience.

Join a head, heart, hustle culture where you can grow professionally, contribute to a diverse team, and help drive customer satisfaction through proactive problem solving and timely resolutions.