Customer Care Specialist — Growth, Empathy, & Impact

Ubiquity; Bacolod; On-site; PHP 180,000 - 300,000; Full time

Job summary

Ubiquity is seeking a Customer Service Representative in Bacolod to deliver exceptional service with empathy and expertise. You’ll handle inquiries via phone, email, or chat, troubleshoot issues, and grow your product knowledge while representing our people-centered culture.

The role emphasizes communication, problem-solving, and resilience in a fast-paced environment. Training is provided, and you’ll join a team that values diversity, inclusion, and a customer-first mindset.

Qualifications

• High school diploma or equivalent.
• Preferably with BPO experience.
• Exceptional verbal and written communication skills.
• Strong problem-solving and quick thinking abilities.
• Ability to work under pressure while staying professional and positive.
• Willingness to learn new tools, technologies, and procedures.
• Prior customer service experience is a plus but training will be provided.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions using company knowledge and tools.
• Continuously learn about products, services, and processes to improve the customer experience.
• Build meaningful connections with customers and act as a brand ambassador for Ubiquity.
• Meet or exceed key performance metrics and collaborate with the team to improve processes.

Skills

Communication

Problem-solving

Adaptability

Teamwork

Education

High school diploma

Job description

Ubiquity is seeking a Customer Service Representative in Bacolod to deliver exceptional service with empathy and expertise. You’ll handle inquiries via phone, email, or chat, troubleshoot issues, and grow your product knowledge while representing our people-centered culture.

The role emphasizes communication, problem-solving, and resilience in a fast-paced environment. Training is provided, and you’ll join a team that values diversity, inclusion, and a customer-first mindset.