Sales Support Specialist - Customer & Order Ops

Ubiquity; Biñan; Remote; PHP 200,000 - 320,000; Full time

Job summary

Ubiquity in the Philippines is seeking a Sales Support Assistant to streamline daily sales operations, prepare quotations, and maintain pricing knowledge to serve customers with accuracy and empathy.

You will handle customer inquiries via email and phone, manage CRM records, support lead generation, and coordinate with logistics to ensure timely order fulfillment while contributing to a high-service culture.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 1–2 years in sales support, customer service, or administrative roles.
• Experience in foodservice or packaging industry is a plus.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient in MS Office Suite and CRM software.

Responsibilities

• Manage daily sales operations.
• Prepare quotations and order confirmations for customers.
• Maintain up-to-date knowledge of product lines, pricing, and customer- specific relationship needs.
• Support lead generation activities and reporting.
• Respond promptly to customer inquiries via email, phone, and other channels.
• Maintain accurate customer records in CRM systems.
• Follow up on leads, quotes, and orders to ensure timely communication and high service standards.
• Support customer onboarding by sharing product information, samples, and marketing materials.
• Coordinate with logistics and warehouse teams to ensure timely and accurate order fulfillment.
• Track and update order statuses for customers and the sales team.
• Monitor stock levels and flag potential shortages to the sales and inventory teams.
• Generate sales activity reports as needed.
• Maintain accurate and organized records of sales transactions and correspondence.
• Assist in preparing sales presentations and materials for meetings, trade shows, or events.

Skills

Customer service

Organizational skills

Communication skills

Multitasking

Education

High school diploma or equivalent

Associate or Bachelor's degree in business or related field preferred

Tools

MS Office Suite

CRM software

Job description

Ubiquity in the Philippines is seeking a Sales Support Assistant to streamline daily sales operations, prepare quotations, and maintain pricing knowledge to serve customers with accuracy and empathy.

You will handle customer inquiries via email and phone, manage CRM records, support lead generation, and coordinate with logistics to ensure timely order fulfillment while contributing to a high-service culture.