Customer Experience Specialist - Fast-Paced Problem Solver

Ubiquity; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Ubiquity in the Philippines is seeking a Customer Service Representative in Cagayan de Oro City to assist customers by addressing inquiries, resolving concerns, and providing accurate information through various channels.

The role requires strong verbal and written communication, basic computer proficiency, and the ability to multitask in a fast-paced environment. Weekend and holiday shifts may be required.

Qualifications

• At least a Senior High School or High School graduate.
• At least with BPO experience.
• Strong verbal and written communication skills.
• Excellent customer service, interpersonal, and problem-solving skills.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work on shifting schedules, weekends, and holidays, if required.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, policies, and account details.
• Resolve customer concerns efficiently while ensuring a positive customer experience.
• Identify customer needs and recommend appropriate solutions.
• Accurately document customer interactions and update records in company systems.
• Meet established performance metrics, including quality, productivity, attendance, and customer satisfaction.
• Stay updated on company products, services, and procedures through ongoing training.
• Collaborate with team members and other departments to resolve customer issues effectively.
• Maintain professionalism and confidentiality when handling customer information.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Computer skills

Problem solving

Education

Senior High School graduate

Job description

Ubiquity in the Philippines is seeking a Customer Service Representative in Cagayan de Oro City to assist customers by addressing inquiries, resolving concerns, and providing accurate information through various channels.

The role requires strong verbal and written communication, basic computer proficiency, and the ability to multitask in a fast-paced environment. Weekend and holiday shifts may be required.