Customer Experience Specialist

Uc Bcf; Hinoba-an; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Uc Bcf in the Philippines is seeking a Customer Service Representative to deliver comprehensive support and resolve inquiries from the start to the end of the customer journey.

You will assist customers with product information, handle issues across touchpoints, and maintain a positive, empathetic, and professional attitude to ensure a seamless customer experience. This role emphasizes clear communication, issue resolution, and customer satisfaction across channels.

Responsibilities

• The Customer Service team is responsible for delivering comprehensive customer support to clients.
• Handling all inquiries, concerns, and service needs from the beginning to the end of the customer journey.
• The role includes assisting customers with product information, resolving issues, and ensuring overall customer satisfaction across various touchpoints.
• The Customer Service Representative should be able to maintain a positive, empathetic, and professional attitude towards customers at all times and ensure a seamless customer experience.

Job description

Uc Bcf in the Philippines is seeking a Customer Service Representative to deliver comprehensive support and resolve inquiries from the start to the end of the customer journey.

You will assist customers with product information, handle issues across touchpoints, and maintain a positive, empathetic, and professional attitude to ensure a seamless customer experience. This role emphasizes clear communication, issue resolution, and customer satisfaction across channels.