Customer Support Specialist — Multichannel, Fast-Paced

Ubiquity; Murcia; On-site; PHP 223,000 - 357,000; Full time

Job summary

Ubiquity in the Philippines is seeking a Customer Service Representative to assist customers across multiple channels. You will address inquiries, provide product information, and resolve concerns while maintaining accurate records.

The role requires strong communication and multitasking abilities in a fast-paced environment. This position emphasizes customer satisfaction, teamwork, and ongoing training to stay up-to-date with products and policies.

Qualifications

• Minimum high school graduate with strong communication skills.
• BPO/call center experience is preferred.
• Ability to handle inquiries and resolve issues professionally.
• Comfort navigating multiple systems and documenting interactions.
• Willingness to work shifting schedules including weekends/holidays if required.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other channels.
• Provide accurate information about products, services, policies, and accounts.
• Resolve concerns to maintain a positive customer experience.
• Identify customer needs and suggest suitable solutions.
• Document interactions and update records in company systems.
• Meet performance metrics for quality, productivity, attendance and CSAT.
• Stay updated on products, services and procedures via training.
• Collaborate with teammates and other departments to resolve issues.
• Maintain confidentiality of customer information.

Skills

Communication skills

Customer service

Interpersonal skills

Problem-solving

Multitasking

Education

Senior High School or High School graduate

Tools

CRM systems

Basic computer proficiency

Job description

Ubiquity in the Philippines is seeking a Customer Service Representative to assist customers across multiple channels. You will address inquiries, provide product information, and resolve concerns while maintaining accurate records.

The role requires strong communication and multitasking abilities in a fast-paced environment. This position emphasizes customer satisfaction, teamwork, and ongoing training to stay up-to-date with products and policies.