Customer Experience Specialist — Solutions & Care

Tap Growth ai; Iloilo City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Ubiquity is seeking a Customer Service Representative to deliver exceptional service with expertise, empathy, and a drive to succeed. You will handle inquiries via phone, email, or chat with professionalism, troubleshoot issues, and learn our products to better assist customers.

We value genuine care, a positive attitude, and resilience. You’ll meet performance metrics, work with a team to improve processes, and participate in a people-centric culture that supports your professional growth.

Qualifications

• At least a high school or senior high school graduate.
• Preferably with at least BPO experience.
• Exceptional communication skills—both verbal and written.
• A knack for problem-solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed!

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
• Continuously learn about our products, services, and processes to enhance the customer experience.
• Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
• Work collaboratively with team members to improve processes and achieve shared goals.

Skills

Communication

Problem-solving

Adaptability

Team collaboration

Education

High school diploma

Job description

Ubiquity is seeking a Customer Service Representative to deliver exceptional service with expertise, empathy, and a drive to succeed. You will handle inquiries via phone, email, or chat with professionalism, troubleshoot issues, and learn our products to better assist customers.

We value genuine care, a positive attitude, and resilience. You’ll meet performance metrics, work with a team to improve processes, and participate in a people-centric culture that supports your professional growth.