Customer Experience Specialist - Head, Heart, Hustle

Ubiquity Global Services, Inc.; Bacolod; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Career development programs

People-first culture

Dynamic work environment

Job summary

Ubiquity Global Services, Inc. is seeking a Customer Service Representative in Bacolod, Philippines. The role requires exceptional communication skills and the ability to problem-solve in a fast-paced environment. Previous BPO experience is preferred, but not mandatory, as training will be provided. Responsibilities include managing customer inquiries, providing solutions, and building meaningful connections. Join a people-first culture that promotes professional and personal growth and be part of a dynamic team dedicated to excellence.

Qualifications

• At least a high school or senior high school graduate.
• Preferably with at least BPO experience.
• Exceptional communication skills—both verbal and written.
• A knack for problem‑solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism.
• Troubleshoot issues and provide effective resolutions.
• Continuously learn about our products, services, and processes.
• Show genuine care and empathy in addressing customer needs.
• Meet or exceed key performance metrics.
• Work collaboratively with team members.

Skills

Exceptional communication skills

Problem-solving

Adaptability

Customer service experience

Education

High school or senior high school graduate

Job description

Ubiquity Global Services, Inc. is seeking a Customer Service Representative in Bacolod, Philippines. The role requires exceptional communication skills and the ability to problem-solve in a fast-paced environment. Previous BPO experience is preferred, but not mandatory, as training will be provided. Responsibilities include managing customer inquiries, providing solutions, and building meaningful connections. Join a people-first culture that promotes professional and personal growth and be part of a dynamic team dedicated to excellence.