Customer Care Specialist: Empathetic, Efficient Support

Concentrix Philippines; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Job summary

Concentrix Philippines is seeking a SparkCustomer Care Specialist for iRecruitEngage 2026 to handle inbound customer inquiries, clarify requirements, and provide resolution while meeting KPIs. You will greet customers, document interactions, and contribute to satisfaction in a fast-paced environment.

The role requires a high school diploma and strong communication, multitasking, and attention to detail. On-site at Spark Place Quezon City, shifts may rotate, and teamwork is essential.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Flexible and able to adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member or independently.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively, show empathy, and build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and note accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Education

High school diploma

Tools

PC knowledge

Call tracking database

Job description

Concentrix Philippines is seeking a SparkCustomer Care Specialist for iRecruitEngage 2026 to handle inbound customer inquiries, clarify requirements, and provide resolution while meeting KPIs. You will greet customers, document interactions, and contribute to satisfaction in a fast-paced environment.

The role requires a high school diploma and strong communication, multitasking, and attention to detail. On-site at Spark Place Quezon City, shifts may rotate, and teamwork is essential.