Customer Support Specialist KPI-Driven

Concentrix Experts Colombia S.A.S.; Cagayan de Oro; On-site; PHP 240,000 - 300,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. in Cagayan de Oro, Philippines, seeks a Customer Care Specialist for the iRecruit Engage 2027 program.

The role handles customer support via inbound/outbound calls and online channels, providing service and resolving routine problems. You will maintain knowledge of client products, document interactions, meet KPIs, and pursue opportunities to assist customers with additional products.

Qualifications

• High school diploma with limited experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multitasking; able to adapt to changes quickly.
• Team player or able to work independently.
• Demonstrate patience in all customer interactions.
• Ability to rotate shifts; location/program may vary.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements and provide resolutions.
• Listen to customer needs with empathy and build rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain knowledge of client products/services.
• Prepare complete and accurate work and document accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking system.
• Refer inquiries to published materials or senior staff.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Patience

Shift flexibility

Education

High school diploma

Tools

Basic computer skills

Job description

Concentrix Experts Colombia S.A.S. in Cagayan de Oro, Philippines, seeks a Customer Care Specialist for the iRecruit Engage 2027 program.

The role handles customer support via inbound/outbound calls and online channels, providing service and resolving routine problems. You will maintain knowledge of client products, document interactions, meet KPIs, and pursue opportunities to assist customers with additional products.