Customer Experience Specialist

Recruitify_HR

Muntinlupa

On-site

PHP 600,000 - 1,000,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Recruitify_HR is seeking a seasoned customer service professional in the Metro Manila area to respond to inquiries and provide accurate product information. The role emphasizes handling complaints with timely resolution and maintaining a professional demeanor in all customer interactions.

The ideal candidate will possess a Bachelor's degree in a relevant field, 13+ years of call center or customer service experience, and strong communication and empathy to effectively manage difficult situations

Qualifications

Bachelor's degree in a relevant field preferred.
13+ years of experience in a call center or customer service role.
Strong communication and interpersonal abilities.
Ability to handle difficult situations and resolve conflicts.
Patient, empathetic, and a good listener.
Ability to work in a fast-paced environment and meet performance targets.

Responsibilities

Respond to customer inquiries and provide accurate information regarding products and services.
Handle customer complaints and resolve issues in a timely and efficient manner.
Maintain a positive and professional attitude towards customers at all times.
Document customer interactions and maintain detailed records of inquiries.
Collaborate with team members to improve customer service processes.