Customer Experience Specialist

Recruitify_HR; Quezon City; On-site; PHP 279,000 - 446,400; Full time

Job summary

Recruitify_HR in Quezon City, Philippines, is looking for a customer service professional to handle inquiries via phone, email and chat, delivering exceptional service and accurate record keeping.

The role requires 1-3 years in customer service, strong communication and problem-solving skills, multitasking ability, and a patient, empathetic attitude within a fast-paced BPO environment.

Qualifications

• Diploma in a relevant field.
• 1-3 years of experience in a customer service role.
• Excellent communication and problem-solving skills.
• Ability to multitask and manage time effectively.
• Patience, empathy, and a positive attitude.
• Working conditions: fast-paced BPO environment.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and issues to ensure a positive experience.
• Maintain accurate records of interactions and transactions with customers.
• Collaborate with team members and other departments to improve service delivery.
• Stay updated on product knowledge and company policies to assist customers effectively.

Skills

Excellent communication

Problem-solving

Education

Diploma in a relevant field

Job description

Recruitify_HR in Quezon City, Philippines, is looking for a customer service professional to handle inquiries via phone, email and chat, delivering exceptional service and accurate record keeping.

The role requires 1-3 years in customer service, strong communication and problem-solving skills, multitasking ability, and a patient, empathetic attitude within a fast-paced BPO environment.