Customer Experience Specialist

Recruitify_HR; Quezon City; On-site; PHP 334,800 - 502,200; Full time

Job summary

Recruitify_HR is seeking a seasoned Customer Service Representative in Metro Manila. You will address inquiries, resolve issues, and guide customers through product information and purchasing steps.

You will maintain accurate records of interactions, collaborate with the team to boost satisfaction, and participate in training to deepen product knowledge and service skills. Bachelor's degree preferred; HS diploma accepted, with 3–5 years of relevant experience.

Qualifications

• Educational Qualifications: Bachelor's degree preferred, but High/Senior High School diploma accepted.
• Experience Level: 3-5 years of experience in customer service or related field.
• Skills and Competencies: Strong communication and interpersonal skills, ability to handle multiple tasks effectively.
• Responsibilities and Duties: Ability to manage customer inquiries via various channels.
• Qualities and Traits: Patience, empathy, and a positive attitude towards customer interactions.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Assist customers with product information and assist in the purchase process.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer satisfaction and service quality.
• Participate in training programs to enhance product knowledge and service skills.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Education

Bachelor's degree preferred

High/ Senior High School diploma accepted

Job description

Recruitify_HR is seeking a seasoned Customer Service Representative in Metro Manila. You will address inquiries, resolve issues, and guide customers through product information and purchasing steps.

You will maintain accurate records of interactions, collaborate with the team to boost satisfaction, and participate in training to deepen product knowledge and service skills. Bachelor's degree preferred; HS diploma accepted, with 3–5 years of relevant experience.