Senior Customer Experience Specialist

Recruitify_HR; Tarlac City; On-site; PHP 480,000 - 680,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking an experienced customer service professional to address inquiries, resolve issues promptly, and maintain accurate customer records. The role emphasizes delivering excellent service and collaborating with teammates to ensure a seamless experience.

The ideal candidate has a Bachelor’s degree, 13 years in customer service, strong communication and interpersonal skills, and a patient, detail-oriented approach.

Qualifications

• Bachelor's degree in a relevant field.
• 13 years of experience in a customer service role.
• Strong communication and interpersonal skills.
• Empathetic, patient, and detail-oriented.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Manage customer accounts and maintain accurate records of all interactions.
• Collaborate with team members to ensure a seamless customer experience.
• Assist in the training of new staff and provide ongoing support as needed.
• Stay updated on product knowledge and company policies.

Skills

Communication skills

Interpersonal skills

Customer service

Education

Bachelor's degree

Job description

Recruitify_HR in the Philippines is seeking an experienced customer service professional to address inquiries, resolve issues promptly, and maintain accurate customer records. The role emphasizes delivering excellent service and collaborating with teammates to ensure a seamless experience.

The ideal candidate has a Bachelor’s degree, 13 years in customer service, strong communication and interpersonal skills, and a patient, detail-oriented approach.